All shipments are sent by USPS, FedEx, YunExpress or DHL. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to.
We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.
Your orders shall be shipped out from our warehouse located at Asia factories.
SHIPPING FEE
Standard Shipping (USA): $8.95 (Free Over $150)
Standard shipping (Canada): 10.95
International shipping: $12.95
SHIPPING & HANDLING
Delivery Time = Processing time + Shipping time
Processing Time: 5 – 7 business days (in regular seasons) or more depends on holiday seasons.
Shipping Time: (Shipping time varies by location. These are our estimates)
|
LOCATION |
*ESTIMATED SHIPPING TIME |
|
United States |
5-10 business days |
|
Canada, Europe |
8-12 business days |
|
Australia, New Zealand |
8-12 business days |
|
Other Location |
2-4 Weeks |
DO YOU SHIP WORLDWIDE?
We provide shipping to these countries:
United States (50 of 62 states):
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico, Washington DC
International countries:
Canada, United Kingdom, Australia, New Zealand, Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain, Norway, Sweden, Singapore, Malaysia, Philippines, South Korea, Taiwan, Thailand, Bulgaria, Croatia, Georgia, Greece, Iceland, Ireland, Lithuania, Poland, Romania, Switzerland, Turkey, Israel, Brazil, Costa Rica, Denmark, Finland, Chile.
WHAT ABOUT CUSTOMS?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 10 business days, please contact us.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
WILL I BE CHARGED VAT TAXES?
Items shipping internationally are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.
If you have any questions or comments, please do not hesitate to contact us through:
Email: support@genzmall.com
Head Office: Residential Group 9, Mai Hac De, Tan Thanh Ward, BMTC, 640000 VN
USA ADDRESS: 2600 South Shore Blvd, League City, TX 77573
